Troy, MI — SSDM, an award-winning digital marketing agency, is committed to elevating its level of customer satisfaction through the continuing education of its employees. Recently, Dana Knight completed coursework at dpm and is now a Certified Digital Project Manager.
The seven-week course addresses statement-of-work, discovery and timeline development, as well as role definition to successfully formulate high-performing teams to deal with any and all production challenges.
“Our clients rely on us to not only provide strategic consulting, but to deliver campaigns on time and on budget to accomplish their marketing goals,” says Amanda Farley, SSDM partner and operations director.
“Dana already was amazing when she joined us in November of 2018, but she wanted to be sure we were as organized as possible, with hundreds of tasks – including various internal projects – in production at any one time, so she took the initiative to become certified,” says Farley.
Touching literally every job, Knight is a chief scheduler, nudging when a deadline is looming and a ringleader, orchestrating and cheering the SSDM teams each step of the way. “I love seeing projects and teams come together and really enjoy completing an especially complex job with a lot of moving parts. It’s fun putting it all together and making the magic happen.”
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Now in its 11th year, SSDM is an award-winning digital marketing and advertising agency in Troy, Michigan, focused on the customer journey. For more information about the IMA Best Small Interactive Agency of the Year, please visit https://ssdm.co.